Terms and Conditions of the Online Store
mikolab

1. General Provisions, Contact with the Store Owner
   1. These terms and conditions ("Terms") set forth the rules and conditions for using the mikolab online store, operating at https://sklep537622.shoparena.pl.
   2. The Store is owned by Mirosław Kot, conducting business under the name mikolab Mirosław Kot, with registered office at: Lanciego 7B/2, 02-792 Warsaw, Poland, entered into the Central Registration and Information on Business (CEIDG), NIP: 9521319861, REGON: 013052610 (hereinafter referred to as the "Seller").
   3. Contact details for the Seller:
      
      Address: Lanciego 7B/2, 02-792 Warsaw, Poland
      Email: contact@mikolab.eu
      Phone: 668851366 (phone support hours are available in the "Contact" tab).
2. Technical Requirements
   1. To use the Store, you need:
      1. a computer or another device with an internet browser;
      2. Internet access;
      3. an active email address.
3. Personal Data
   1. The administrator of customers' personal data is the Seller.
   2. All information regarding the processing of customers' and visitors' personal data is available in the Privacy Policy.
4. Conclusion of the Sales Agreement, Customer Account
   1. The Store allows the purchase of goods ("Goods") and digital content or online digital services ("Digital Products") displayed on the Store's website. Registration or account creation is not required to place an order. To place an order, select Goods and/or Digital Products, add them to the "Cart" using the appropriate button, and proceed with the ordering process by selecting the delivery and payment methods.
   2. Information about products in the Store, including descriptions and prices, constitutes an invitation to conclude a sales agreement under Article 71 of the Polish Civil Code, in accordance with these Terms.
   3. To place an order, you must complete all required fields in the order form necessary for executing the contract and, if requested, for issuing a VAT invoice.
   4. If the customer chooses to create an account ("Account"), registration is a one-time process, and the email address and password chosen by the customer will serve for future logins. After logging into the Account, customers can view their order history and will not need to re-enter personal data for future orders.
   5. The customer may delete their Account at any time without incurring any costs by sending a request to contact@mikolab.eu.
   6. By clicking the "Buy and Pay" button (or another button with similar meaning), the customer:
      1. submits an offer to purchase the Goods and/or Digital Products according to the selected options and the Terms,
      2. accepts the obligation to pay for the Goods and/or Digital Products and the shipping costs.
   7. The sales agreement and/or agreement for the supply of digital content or a digital service ("Agreement") is concluded upon the Seller's acceptance of the customer's offer, confirmed by an email confirming the order acceptance.
   8. If it is impossible to fulfill the order (in whole or in part), the Seller will inform the customer — in such a case, no Agreement is concluded. The Seller may offer alternative solutions such as partial order fulfillment or waiting for the stock replenishment. If the customer has already paid, the Seller will promptly refund the amount paid accordingly.
   9. The Seller provides confirmation of the concluded Agreement on a durable medium at the latest at the time of delivery of the Goods or Digital Product.
   10. The Store is not liable for failure to deliver the order or delays caused by incomplete, incorrect delivery addresses, or missing necessary information provided by the customer.
   11. The Seller reserves the right to suspend order fulfillment if the data provided by the customer is untrue or raises justified doubts. The Seller will attempt to contact the customer to verify the data if possible.
5. Prices and Payment Methods
   1. Prices of Goods and/or Digital Products are provided in Polish złoty (PLN) and include VAT (gross price).
   2. The delivery cost of Goods is shown separately in the Cart, depending on the chosen delivery method. Digital Products are delivered electronically at no extra cost.
   3. Available payment methods are presented to the customer during the ordering process (in the Cart).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller’s account.
   5. If the customer chooses payment via traditional bank transfer, the payment must be made within 14 days from placing the order. Failure to pay within this time frame results in the Agreement not being concluded, unless the Seller offers deferred payment/installment payment through an external partner.
6. Delivery of Goods
   1. Delivery of Goods is carried out according to the customer's choice:
      • via courier service, or
      • personal pickup.
   2. The customer may also pick up the order:
      1. personally at the Seller’s business address.
   3. Except for Goods collected personally, an order is considered completed when the shipment is entrusted to the carrier. The actual delivery time is determined by the carrier.
   4. Goods are dispatched by the Seller within 3 business days, unless a different timeframe is clearly indicated in the product description. Specific delivery times are indicated on the Store's website and/or in individual communication from the Seller to the customer.
   5. By default, the Seller handles orders within the territory of the Republic of Poland, under the costs indicated on the Store’s page under "Delivery Time and Costs."
7. Delivery of Digital Products
   1. The Agreement for the delivery of a Digital Product is performed immediately (unless otherwise stated) by sending the customer an email with information enabling access to the purchased Product (such as download instructions or login credentials).
   2. Access to certain Digital Products may require creating an account on a special platform used for providing digital content. Such an account is created for the customer free of charge. The technical requirements for accessing the platform do not differ from the technical requirements for using the Store.
   3. The access period to the Digital Product (e.g., one year) is always indicated in the Product description at the time of purchase.
   4. If access to the Digital Product is through a special platform, the customer must use it lawfully, especially refraining from providing illegal content.
   5. The customer must respect copyrights belonging to the Seller and/or the author of the Digital Products. Unless otherwise stated, the customer is entitled to use purchased Digital Products for their own needs only. Distribution without the Seller’s consent is prohibited.
   6. The Seller is not obliged to provide updates to the Digital Product unless explicitly stated in its description or by the Seller during purchase.
8. Right of Withdrawal
   1. A customer who is a consumer or a privileged entrepreneur (as defined in Article 7aa of the Polish Consumer Rights Act) has the statutory right to withdraw from the sales agreement within 14 days of receiving the Goods, without providing any reason, subject to the exceptions listed below.
   2. A customer who is a consumer or a privileged entrepreneur also has the right to withdraw from the Agreement for the supply of a Digital Product within 14 days of its conclusion, unless the following conditions are met:
      • The Seller has fully performed the service or commenced delivery of digital content with the customer's express prior consent;
      • Before beginning the performance, the customer was informed that they would lose the right to withdraw once the service had been fully performed;
      • The Seller provided confirmation of the Agreement, including the customer's consent and withdrawal waiver notice, on a durable medium.
   3. To meet the withdrawal deadline, it is sufficient to send a withdrawal statement:
      • by email to: contact@mikolab.eu, or
      • by mail to: Lanciego 7B/2, 02-792 Warsaw, Poland.
   4. The withdrawal statement can be made using the model form available here, although using the form is not mandatory. The Seller will promptly send a confirmation of receipt of the withdrawal statement via email.
   5. Then, within the next 14 days, the customer should return the Goods at their own expense to: Lanciego 7B/2, 02-792 Warsaw, Poland.
   6. The Seller will refund:
      • the price of the Goods and/or Digital Product;
      • the original delivery costs (based on the least expensive standard delivery method available in the Store) no later than 14 days after receiving the withdrawal statement.
   7. In case of withdrawal from a sales agreement for Goods, the Seller may withhold the refund until the Goods are received back or the customer provides proof of return shipment.
   8. The refund will be made using the same payment method used by the customer unless agreed otherwise.
   9. The customer is responsible for any diminished value of the Goods resulting from handling them beyond what is necessary to determine their nature, characteristics, and functioning.
9. Exceptions to the Right of Withdrawal
   1. The right to withdraw from the Agreement does not apply to contracts for:
      1. Goods made to the customer's specifications or personalized;
      2. Goods that deteriorate quickly or have a short shelf life;
      3. Sealed Goods which, after opening, cannot be returned for health protection or hygiene reasons;
      4. Sealed audio or video recordings or computer software if unsealed after delivery;
      5. Goods that, due to their nature, are inseparably mixed with other items after delivery;
      6. Newspapers, periodicals, or magazines (except for subscription contracts);
      7. Goods whose price depends on fluctuations in the financial market beyond the Seller's control;
      8. Alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, whose delivery can only take place after 30 days, and whose value depends on market fluctuations.
10. Complaints
    1. The Seller is obliged to deliver Goods and/or Digital Products that comply with the Agreement.
    2. In relation to consumers and privileged entrepreneurs, the Seller is liable for the compliance of Goods and/or Digital Products under the provisions of the Consumer Rights Act. For other customers, liability is based on the provisions of the Civil Code.
    3. Complaints can be submitted:
       • by email to: contact@mikolab.eu
       • or in writing to: Lanciego 7B/2, 02-792 Warsaw, Poland.
    4. The Seller will process the complaint in the same form in which it was submitted (in writing or by email) within 14 days of receiving it.
    5. If the customer is not satisfied with the way the complaint is handled by the Seller, consumers and privileged entrepreneurs can use alternative dispute resolution methods besides ordinary court proceedings.
    6. For this purpose, the customer may:
       1. submit a request to the provincial inspector of the Trade Inspection for mediation;
       2. seek assistance from the county (municipal) consumer ombudsman or a social organization dedicated to consumer protection;
       3. use the ODR platform (Online Dispute Resolution) for internet-based dispute resolution;
       4. submit a request to a permanent consumer arbitration court to resolve the dispute arising from the concluded contract.
    7. Additional information about alternative dispute resolution methods can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
11. Final Provisions
    1. The Agreements concluded in the Store are governed by Polish law. The contract is concluded in the Polish language.
    2. Nothing in these Terms limits or excludes the consumer's or privileged entrepreneur’s rights granted under mandatory provisions of law.
    3. The Seller may modify the Terms at any time. Changes apply to orders placed after the new version is published. For previously concluded service agreements or for customers with an Account, the customer will be informed about the changes and given the option to decline the new version.
    4. These Terms are effective from March 10, 2025.